(585) 482-2499
277 North Winton Road, Rochester, NY 14610

Hawn Customer Testimonials

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Testimonials Relating to Furnaces, Air Conditioners and Whole House Heating and Cooling Systems.

Ronald
10-21-2013
We have two furnaces and air conditioners. We purchased both from Hawn Heating, and all are terrific. We have had all the service done by Hawn, and that, too, has all been excellent.
~Rochester, NY
Christina
10-18-2013
I had a Hawn Furnace installed over a year ago and I couldn't be happier with the lower energy bill.
~Rochester, NY
Dawn
10-18-2013
We had our A/C and furnace service handled from 1989 to 2005 by Betlem Heating and Cooling. When they continued to give us different inspection reports on a crack in our furnace that could cause CO2 poisioning we decided to change to Hawn. Our new furnace and water heater were installed in 2005 and Hawn has provided our semi annual service ever since. Keep up the good work and thank you Hawn!!!
~East Rochester, NY
June
06-08-2012
After getting several estimates for a new central air unit, I decided to go with Hawn. Lou explained very clearly a lot more than anyone else about what needed to be done and he was very accommodating to my schedule. Doug and Patrick installed the unit 2 days later and were every bit as professional and respectful as they come. They obviously take pride in their work and left my basement cleaner than they found it. It seems that the Hawn name really lives up to its reputation and I would not hesitate to recommend them.
~Rochester, NY
Michael
04-16-2012
I just wanted to let you know that I received my March RG& E bill this week, and I couldn’t be more impressed with the year-over-year savings since Hawn switched out the old oil furnace for the efficient gas furnace. Even taking into account the mild winter, the savings was incredible!
~Rochester, NY
Linda
11-27-2011
I was giving a Sunday Brunch for 40 people on an unexpectedly hot April day, 1995 and the air conditioning did not work. Your serviceman came out and got it going for me with a temporary repair and returned on Monday to fix it for the season. Hawn has been my service provider since then. Because of that service at least one family became Hawn regular customers.
~Rochester, NY
Dan
11-20-2011
I had my carrier central air unit installed about 2 years ago. The install was great, and the unit has worked flawlessly since then. Thanks Hawn!
~Rochester, NY
Denise
11-19-2011
We bought our home in January 1995. When we wanted to schedule a service call, there was a label on the furnace listing Hawn service calls from 3-7-89. Naturally, we called Hawn Heating for that first call, and every year since.
~Rochester, NY
Arthur
11-17-2011
We purchased a Carrier Infinity high efficiency furnace and A/C system in 2010 that replaced our 50 Year old Lennox furnace. We received 3 rebates and tax credits. The A/C is a pleasure in the hot days of summer and the furnace saved us 20% on gas bills last winter. Thanks for a great job installing and maintaining our new system.
~Pittsford, NY
Joe
10-30-2011
We have used Hawn for our maintenance on two A/C and Heaters for years. Recently we bought new units. We were very impressed with not only the equipment but the salesmen and installers. All were very informative and personable. We are now looking into a tank less water heater. I have met with many different companies and I would highly recommend Hawn Heating and Air Conditioning.
~Rochester, NY
Daniel
06-27-2011
My old furnace was from Hawn it was lasting 20+ years and upgraded it with a more efficient furnace using the government rebate they were giving away. They really take good care of the equipment and I've had no issues with it.
~Rochester, NY
Allen
11-19-2009
I found Hawn in the yellow pages. They were prompt in responding to my call. Mike explained all the possible furnaces applicable to my home. Hawn was prompt, courteous and professional in meeting all the requirements in installing the gas furnace system. I will highly recommend Hawn to anyone interested in a furnace upgrade.
~Rochester, NY
Richard
04-20-2012
I purchased a gas fireplace insert last January. Compared to the other dealers I spoke with, Hawn got the job as they have provided an excellent preventative maintenance service for my main heating system for several years. They were also more knowledgeable than the other dealers and Hawn's price was more reasonable than the others. I felt very relaxed and assured as the installation progressed. Nice job. Thanks!
~Henrietta, NY
John
11-17-2011
We puchased a gas insert for our fireplace & had the gas lines upgraded & the installation was excellent as were the technicians that did the installation. I would recommend Hawn to anyone.
~Pittsford, NY
Rhonda Bowen
05-09-2014
Larry is a superior Hawn employee. Not only did he show up on time, but he called ahead to ask if I needed any furnace filters (my furnace uses an unusual size). While cleaning my furnace he found several issues that he fixed and since then my house has been so much more comfortable. The true test will be when we experience another 'polar vortex', but from what I can tell so far, I believe I will be spared the cold house I experienced during the first one.
Jamie
10-21-2013
We chose Hawn because of their reputation and quick installation. We had an issue with the condenser and you came out and fixed it the day it broke. Great Service, thank you.
~Rochester, NY
Peter
10-18-2013
While we were shopping for a new furnace a couple of years ago, we talked to a few vendors but were mostly impressed by Hawn's representative - Mike. We chose Hawn and were happy about the experience working with Hawn.
~Rochester, NY
Tina
04-01-2012
I would like to take the time to give Larry a special thank you for his fast, friendly service at a Sunday house call for me yesterday. He was very professional and insightful. I was very happy with his service and as a result would highly recommend your services to anyone. Thanks Larry!
~Rochester, NY
Jean
11-17-2011
Hawn has always been a reliable company for us. Very satisfied with their work crews.
~Rochester, NY
Tom
07-21-2011
Extra good & very prompt service from Mike. The installers were first rate too; neat, courteous and clean!
~Pittsford, NY
Robert
04-17-2011
We purchased a furnace, air conditioner, and service from Hawn for many years at our previous house in Pittsford. When our old furnace died in the winter, Hawn employees brought in space heaters to keep the house warm while they installed the new furnace. We have always been impressed with Hawn employee professionalism and courtesy.
~Rochester, NY
Glenn
04-13-2011
Your servicemen are courteous, amiable and friendly. Your service is good with a fair price.
~Rochester, NY
Samuel
04-08-2011
We have stayed with Hawn for our HVAC needs because we have been extremely pleased with the competency of their service personnel.
~Walworth, NY
Gisella
04-07-2011
Mr Hawn came to my house on Christmas day and we have been customers ever since.
~Rochester, NY
Joseph A
03-21-2010
Would just like to say that I really appreciate the work of Mike, who was my contact and Lou who so ably completed the work of installing my outdoor reset. They were pleasant and very knowledgeable in their work and reflect admirably on the Hawn establishment. Nice work guys. Please pass this on to them.
~Pittsford, NY
Fred
11-19-2009
Leonard and Joe were professional and completed the job in an efficient manner.
~Pittsford, NY
Donald
11-19-2009
Nice Job! Doug, McKay and Dado did a fantastic install. They were professional, efficient, knowledgeable and obviously very skilled at this work! Real craftsmen! Mike was also excellent at meeting my needs with respect to the sales call, quote and follow through!
~Honeoye Falls, NY
Mark
11-19-2009
Doug and Dado were great. They did an excellent job with the installation and in making sure I understood everything about the furnace before they left.

Mike was also very helpful and professional in placing the order for us. I was happy to give Hawn our business.
~Rochester, NY
Brett
07-23-2009
We had the crew of Joe and Leonard on Friday 7/24/09 for a new furnace/central AC install. These two gentleman were top-notch guys, and I would recommend to anyone in a heart-beat! In fact I am going to tell my friend TODAY who needs a new furnace to ues you (to replace an old boiler-style, from the days of coal!)

~Webster, New York
Christina
10-07-2008
I just wanted to express my appreciation for doing what you say you would do, when you said it would be done, for the price you quoted.

I called four places on Monday to get pricing for a water heater. Your ad in the Yellow Pages was the only one I called that did not say "Same Day Service". Hawn was the only one that could provide same day service.

The water heater was replaced on Monday by one of your technicians, Tom. Dealing with Tom was a great experience. He was right on time, explained everything that he would be doing, answered all my questions and he cleaned up everything afterwards. It is also clear he is very knowledgeable about his profession. Tom even remembered my dog from two years ago when he quoted moving a couple of heat runs. That job also went quite well.

No one likes spending money on a leaking water heater. Your employees made it as painless as possible. My wife and I thank your company for the fast response, fair price and friendly personnel that came to our home. You will be our first call for any future work.
~Rochester, NY
Henry
05-14-2000
We would all like to thank your company and your employees for an outstanding job. All companies should have such exemplary employees. Dick went out of his way more than once to call at our home; answering our questions and helping us decide which furnace and air conditioner we needed for our home. No other company we contacted was as helpful or informative as Dick. When Mike, Scott and the rest of the installers came to our home they were conscientious, courteous (especially to our Mom), neat and helpful in explaining what they were doing and helpful in explaining how the furnace and air conditioner were going to work.

Thank you for a wonderful job and a most pleasant experience.
~Rochester, NY
Mary
12-16-2011
I have been a Hawn customer for many years, had a new boiler and hot water heater installed 5 years ago. Hawn has always been most responsive to any request I have made. They are informed and courteous. I have never felt that any question I had was too trivial to be answered.
~Rochester, NY
Cachelle
09-19-2011
Doug Hawn was the most honest and knowledgeable business owner I have ever met! We are only using Hawn for our home. I recommend them to all of my friends and family.

He actually saved us money, when purchasing a hot water heater. He suggested a heater that would meet our needs.
~Rochester, NY
Beth
04-07-2011
Hawn came out to install a new hot water tank for us in 2008 & did a very nice job. Very professional and courteous.
~Rochester, NY

Our clients share general information about their experience working with the Hawn Company.

Doug
10-21-2013
This is easy: Al Hawn treated me like I was his only customer beginning in 1982. Everyone I've dealt with since has done the same thing. The furnace sometimes makes me worry. I pick up the phone and call you. I stop worrying. The technicians you send are always polite, smart, informative, and they wipe their feet. If everyone behaved this way, there'd be far fewer wars.
~Rochester, NY
James
10-21-2013
You've replaced our heater, air conditioner, and hot water heater. The service has always been great.
~Fairport, NY
Michael
12-15-2011
Always impressed with professionalism, promptness, and courtesy.
~Honeoye Falls, NY
Doug
12-11-2011
Hawn gives extraordinary service. We use them for our home and rental property and have always been satisfied. We will continue to be loyal happy customers.
Rochester, NY
Ira
12-05-2011
Trustworthy and excellent service.
~Rochester, NY
Donald
11-22-2011
Hawn installed our first central air conditioning unit in 1997. When that unit was no longer functioning properly in 2010, we contacted Hawn and other local HVAC providers. We came back to Hawn. They installed a new furnace, a new a/c unit and a humidifier on our HVAC unit. Our energy bills have been lower and we got a 2010 tax credit. We are very happy with Hawn, in fact my wife said, why did we even call any one else?
~Henrietta, NY
Warren
11-21-2011
Mr Hawn came out to our house personally when we experienced a problem lately and I couldn't be more pleased with our furnace. Thank Mr. Hawn! Everything is working fine now.
Carol
11-21-2011
I have been a loyal customer of Hawn Heating since you bought out my former heating contractor Rusty Campbell and I have forgotten how many years ago that was. You have never failed to deliver when called up, especially last spring when I had a no heat call. Thank you for all your years of excellent service.
Beverly
11-18-2011
I have been a loyal and satisfied customer of Hawn Heating for more than 50 years..I am always sure that the service and products will be the best!!
Congratulations on your 80th Anniversary!!
~Rochester, NY
Melvin
11-18-2011
Hawn has been our service company for heat & a/c for over 35 years. In the past 5 years we have replaced both our heat & a/c units. They are very responsible and prompt in their service and beyond reproach. We have and will continue to reccomend them to others.
~Pittsford, NY
Craig
11-17-2011
We bought a house in 1995 and had Hawn clean the air duct system, replace the heating system and include central air conditioning, an Aprilaire air filter unit and a hot water tank. All equipment is still in operation and serviced solely by Hawn all these years.
~Rochester, NY
Lynne
11-06-2011
With our first home in 1964, we consulted with a young Al Hawn regarding upgrading our antiquated huge furnace on Penfield Rd. He impressed us with his knowledge and willingness to educate us on heating systems. We were never pressured or coerced to make a decision. Years later, we purhased a home on Weymouth Drive. Hawn heating has continued to provide our needs.

We use 2 furnaces and 2 - 3 ton AC units.
The equipment has been maintained by your company for over 47 years.
~Rochester, NY
Robert
09-11-2011
Your rep and installers were very professional. Your price was the best and we have been very pleased with your service.
~Fairport, NY
Clarke
04-22-2011
Because of the "old man's" great installation of a furnace to replace a coal burner, we have gone to Hawn as the HVAC contractor of choice. His service staff, esp. Butch, has maintained all our equipment for years.
~Rochester, NY
Jamie
04-14-2011
We purchased our home in 2007, yet it was built in 1919. It came with a new gas boiler installed & serviced by Hawn sometime after 2003. I believe that Hawn also serviced the previous gas boiler. Having never owned a home heated by a gas boiler, Hawn's technician's were very patient, kind and quick to respond with all of our questions and maintenance needs. We now have renters and Hawn continues to ensure our home is well-heated and cared for.
Thank you!
~Rochester, NY
David
11-19-2009
I had four other companies come out to our home to look at our heating. Hawn was the only company that even came close to telling us everything we needed to do the job right. Mike and all your guys were great to work with from start to finish. Everyone was so helpful, honest and informative every step of the way. The craftsmanship from everyone was exceptional. Thank you for doing such a professional job on our home.
~Rochester, NY
Brent
04-11-2009
You've been taking care of our HVAC for 8-10 years and we've always been satisfied.
~Penfield, NY
Harold
04-06-2000
Just to let you know how pleased we were with your company. The installer gave us an estimate on a new furnace at our daughter's house. The way we were treated most impressed us. He used no pressure and explained everything to my husband, who had quite a few questions. Needless to say we did not bother with other estimates because we felt very comfortable with everything that was discussed. Also, the two men Mike and Jake that came to the house to do the work did a great job and again, explained things to my husband, who is deaf and communicates with lip reading. They were courteous and did not leave the place a mess. I would highly recommend Hawn Heating to our friends for any work.
~Rochester, NY
Julie
02-08-2000
Just a short note to compliment you and the installers for the incredible and efficient job you did for me. Everything was handled quickly and professionally. And being that I had no heat, during this cold winter, both of these qualities were equally important. When I returned home I saw the superb installation and the place was immaculate too! Never have I had work done that I haven't had to clean up after the workers. It was a nice surprise. Again, thank you for your wonderful and prompt service. I love the Napoleon appliance and plan on enjoying it for years to come.
~Pittsford, NY
Tom
11-20-2011
Almost three years ago we were told our heat exchanger had cracked and wasn't going to last much longer. We found out NYSERDA was offering a grant and we chose Hawn to put in a new furnace and add central air. We were very pleased with their presentation and energy audit. The equipment has been working perfectly since installation.
~Hilton, NY
Savonne Warrick
01-16-2015
I would like to thank Hawn Heating for their excellent service, I had been without a furnace for several days and they were very courtious and very caring. They did everything they could to help me. You guys are awsome, I would recommend you guys to anyone. Thank You. Savonne
Sharon
06-14-2011
My husband and I were in New York City for a week long get away and Rochester was going through a cold snap. Our house sitter discovered the house temperature was dropping radically. She let us know and we contacted Hawn immediately the following morning. They were so friendly and helpful and made contact with our house sitter and arrived at our place within 30 minutes. The service rep put our house sitter and ourselves at ease and repaired the furnace quickly and efficiently. He was amazing.
~Rochester, NY
Erik
04-23-2011
When we wanted to have central a/c in our home, Hawn was the only installer who was able to propose a system without unsightly ducts or wall units. The installation of our Unico System went smooth and is still working great.
~Pittsford, NY

Emergency Service:
I would like to thank Hawn Heating for their excellent service,  I had been without a furnace for several days and they were very courtious and very caring.  They did everything they could to help me. You guys are awsome,  I would recommend you guys to anyone.  Thank You.   ~Savonne

This is easy: Al Hawn treated me like I was his only customer beginning in 1982. Everyone I've dealt with since has done the same thing. The furnace sometimes makes me worry. I pick up the phone and call you. I stop worrying. The technicians you send are always polite, smart, informative, and they wipe their feet. If everyone behaved this way, there'd be far fewer wars. ~Doug, Rochester, NY

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